PURO Kraków Stare Miasto

The breakfast is fabulous, staff is helpful, location is awesome (nearby main railway station).

We spend our vacation in Puro Hotel, which is next to the Galeria Krakowska Mall. The location was perfect because it's 5 minutes walk to the old Kleparz market, and 10-15 minutes walk to the main square-Rynek Główny. There are also buss and tram station right outside of it. The main thing that made our stay at the hotel unforgettable was the attitude of the staff and their high sense of service and hospitality- every question we had was answered with a simle and patient. Since we planned on staying at the hotel for a whole week, the staff put us robes, slippers, a coffee kit, cups and a kettle in our room. There was also a coffee machine at the lobby of the hotel, which we could use 24/7. The food of the hotel restaurant, Hint, was so delicious, and we ate there several times. We would definitely come back there at our next time in Kraków.

The hotel's location is perfect - just a 15-minute walk to the Old Town, with the bus and train station conveniently right across the road. The staff is also incredibly helpful and kind. The room was beautiful and spotless, featuring a modern design with smart integration for everything. From the TV to the floor heating, all controls are accessible via a Samsung tablet provided in the room, making the stay even more comfortable and convenient.

The location is great being directly across the road from the main train station but not disturbed in any way by noise. The train station is also home to a huge shopping mall so perfect for retail therapy. The old town is a 10-minute walk away. I booked the basic room type and although it was quite small, it was well-equipped with everything I needed for a short business stay and spotlessly clean. Water was replenished every day, the bed was comfortable and there was a desk for work. The rooms have a touch-screen tablet for adjusting the lighting, wifi and etc which was easy to use. The lobby/ restaurant/ bar area is open-plan but it is still possible to find a cosy corner. The bar was well-stocked and reasonably priced and the breakfast buffet offered a good choice of hot and cold options. A huge plus for me was the complimentary coffee machine available for guests 24/7 so even if you don't book breakfast you can still have your morning caffeine fix. The staff were all friendly and spoke good English. Although I didn't have time to try them, there were also a couple of activities offered including a cocktail making session and walking tour which was a nice touch.

The location is excellent, right opposite the station and 10 minutes walk north of the walled town. The surrounding area felt safe even late at night. The hotel feels quite new and the standard of both the rooms and common areas is excellent. Staff are very friendly, which with everything else made for an excellent experience.